even after running a scan i keep getting the scan starts soon notification and cannot stop it

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  • Updated 1 week ago
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scan starts soon sign keeps popping up on the screen even after I have done a scan
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grahamshirley

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Posted 2 weeks ago

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TM_Pia, Employee

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Hi grahamshirley,

May we please ask for the version of the Trend Micro Internet Security installed on your computer? From here, we can further troubleshoot the issue.

To check the version follow the instructions provided below:
  1. Open the main console of your Trend Micro Security software.
  2. On the main console, click the silhouette icon, then click About the Software.
  3. You will see the version of the program just below the name of your program.
Awaiting your response.

~Pia