Error running a scan

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  • Question
  • Updated 3 years ago
I get the error "You can not get started on this until you have finished receiving an update or running a scan. Please try again later." I should not be receiving an update nor am I running a scan. How to reset?
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Posted 3 years ago

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Photo of TM_L

TM_L, Official Rep

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Hi @nybrowns, we totally understand your concern.

For your issue, other customers have encountered the similar issue, and reinstalling our product is a good way to resolve this problem. Please refer to support page below to reinstall your Maximum Security:
Reinstalling the latest version of Trend Micro Security program

Please try and let us know if this resolves your issue. If the problem persists, please provide the screenshot of the message, and we'll assist you further. Thank you!

Trend Micro Home Users Community

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