error message

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  • Problem
  • Updated 1 week ago
I have just downloaded an upgrade and when I type in my serial number I get an invalid serial number message
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tonlyn65

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Posted 2 weeks ago

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Tom Emmelot, Champion

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Hi  tonlyn65

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Reinstalling the latest version of Trend Micro Security program
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...
Good luck.

Kind regards,
Tom


(Edited)
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ru7imagine

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Same. Did you purchase from Bestbuy? Does your serial # start with T. They haven't released the upgrade for some customers for some reason so I had to downgrade back to 2018. Geek squad said it might be in beta still. That was there assumption ha.  
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Tom Emmelot, Champion

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Hi ru7imagine

Version 2019 is out and not Beta!

Kind regards,
Tom

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ru7imagine

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Hi Tom, doesn't work. I've tried multiple times. My serial number doesn't work on the new version. Only the old version works 2018. 
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ru7imagine

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I have internet security, https://esupport.trendmicro.com/en-us/home/pages/technical-support/internet-security/home.aspx?cm_mmc=HHOLandingPage-_-MainMenu-_-TiMR-_-All I know about the update. The fact is that it is not working for some of us. 
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Tom Emmelot, Champion

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Hi ru7imagine

Yes you are right, i read here that they have there own site for this updates!
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...
I did not know that, sorry for the miss communication.
I run TM maximum security and that working alright.

Kind regards,
Tom 


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TM_X, Official Rep

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Hi ru7imagine

You can actually download the latest version of the program for serial numbers starting with letter T in here: 

Upgrading Trend Micro Security software to the latest version

This should work fine. :) 

^X
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TM_X, Official Rep

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Hi tonlyn65, 

It's possible that you're using an installer which doesn't work for your serial number. Here's the installer for you: 

Upgrading Trend Micro Maximum Security to the latest version

Let me know how it goes. 

^X
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ru7imagine

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Thanks, it worked for me! Version 15. Hopefully it works for tonlyn65 
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TM_Pat, Official Rep

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Awesome! That's really nice to know.

Regards,
Pat