ERROR in Event Viewer tmumh (Trend Micro User Mode Hook Driver)

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  • Problem
  • Updated 3 years ago
  • (Edited)

Recently I have been receiving this error in Event Viewer which is Error Code 7000 and states that tmumh service failed to start because a device on the computer is not functioning. I haven't moved or done anything differently to my computer, which I find is odd. The key in the registry shows a (0). Any help would be appreciated!

Windows 7 x64 Home Premium SP1

i5 3470 (Quad Core)

16g RAM

Trend Micro Internet Security V10.0.1288

UPDATE: I tried uninstalling and reinstalling Trend Micro and I'm still receiving this error. I try to duplicate it and it seems every time I close Trend Micro or restart my system I see this ERROR, however, the program itself is still functioning.

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Posted 3 years ago

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Thank you for being a long-time Trend Micro customer! We've seen another customer with similar error, and this could be a glitch from a recent auto background software update. Since you're our premium support customer, let's make sure you get the best possible support we could offer to resolve this error. Please call the 24x7 premium support hotline and our support expert will work with you to diagnose and resolve this issue live over the phone, possibly utilizing our advanced remote tools.
Please don't hesitate to ask questions or report other issues in this online community in the future! Thanks!

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