Error 403 while attempting to upgrade subscription.

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Attempting to renew product, I want premium security + It helpdesk, when I select the buy option I receive the following error message "403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied."
checked my version, had an older version 11.1 upgraded to V12 still same error, please advise possible solutions to try.
Thanks Nathan.
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Posted 2 years ago

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Hello nathan.cowan ! Welcome to the community!

We understand that you are having troubles downloading the Installer file for the latest version of the Trend Micro Security. Allow me to help you with this.

The error 403 seems to be related with your Internet connection or your browser that you have been using. To help, can you try doing the download from this Alternate Download Centers?

Trend Micro Download Center

Just click on the product that you wish to install and I hope that everything will run smoothly.

I hope this helps.

Trend Micro Home Users Community

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