Erroneous virus detection of TaxAct installer

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  • Updated 1 year ago
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I recently installed your Internet Security software on a Windows 10 HP laptop (replacing Russian product), and upon running a full scan it identified 10 files in my Download folder as having "Possible_Movly-1" virus.
All 10 of these files are installation programs for TaxAct tax preparation software, and are definitely not a source of a virus.  I have been using their software for many years.  
Your software only seems to have a problem with the installation download. It did not find any issues with the final installed product. I will probably be using TaxAct again this year, and don't want to have any problems when it comes to installing the software.
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Posted 1 year ago

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Photo of TM_Kaye


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Hi tscal

Thank you for using Trend Micro and apologies for the issue you encountered. 

You may manually add the detected files from TaxAct on the Exception List of the Trend Micro program since you have trusted this software and used it for a number of years. 

For instructions, click here

Hope this helps.