Erroneous Removal

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  • Question
  • Updated 2 years ago
When Trend Micro "removes a potential threat" where does it go. The program removed an executable that is trusted and use daily. I can re-install it, but it will take a very long time, and my settings are gone.
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Posted 2 years ago

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TM_L, Official Rep

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Trend Micro Maximum Security keeps a record of all files or malwares removed in a designated area on the PC. If you're sure the file removed is one you trust, please follow the steps in the following help doc to find and restore it:
Trend Micro Security 2015 detects valid files and programs as malicious 

To make sure the executable is not picked up by Maximum Security in the next scan, you can add the program to exception list:
Configuring the Exception List of Trend Micro Security software (see the "Add programs or folders" section)

Let me know if the above solutions take care of what you need. Thank you!

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