Elara Adware/Malware Removal?

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  • Updated 2 years ago
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My PC has the Elana Adware/Malware.  Trend didn't catch it, so now I need to remove it.  There are a number of sites and blogs indicating how to remove it, but they appear suspicious, to me, wanting to download still more removal tools.  I'd expect Trend would have a facility for me to remove this thing.
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droger

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Posted 2 years ago

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ahsans

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Did you run MalwareBytes Antimalware? Did you run Trend Micro House Call?
(Edited)
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droger

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not yet. I'm running windows malicious removal tool now.

just seems like if I pay for Trend, why wouldn't they have these removal tools working in the scan utilities?


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woodartisan55, Champion

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droger

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I will do those steps as well.  My Housecall install failed with a runtime error.


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ahsans

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Oh I forgot to mention. Run AdwCleaner http://www.bleepingcomputer.com/download/adwcleaner/

AdwCleaner is a well know program that finds and gets rid of malware, PUPs, and etc.
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droger

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OK, I'll try that too.  As per my earlier comment, why should I need to download and run all these things?  Why wouldn't Trend include these functions in its scan engines and signature files?  I'm sure they have people at least as smart as these other publishers.  
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ahsans

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No antivirus software is 100% accurate. Sometimes antivirus software miss it. Even though I have Trend Micro Maximum Security 2017, I always have a antispyware program as a second opinion called MalwareBytes Antimalware Free Edition and Zemana Antimalware.
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droger

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Yes, in fairness to Trend, I agree.  It's been a frustrating afternoon. 
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woodartisan55, Champion

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Yes. It can be frustrating sometimes. I renewed yesterday for a year - about three hours worth of uninstalling, installing, checking settings. BUT, in the long run, this is the best anti-virus and all-around protection I've used over the years. Since I do 99% of banking, etc. via computer, it's worth it to me.
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ahsans

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Just run the tools that I have mentioned and hopefully it will cure your computer. Worst case scenario if it doesn't get solved a support engineer will come here to assist you further.

Some basic information/advice to help you keep your computer secure:

1) Make sure your Windows Operating System is up to date with latest service pack Windows 7 (SP1), latest build of Windows 8 and Windows 10.
2) Make sure your antivirus software is fully updated and latest version (2017).
3) Firewall built into windows is good enough, plus Trend Micro has a firewall booster which boots up your firewall :-).
4) Make sure you run Microsoft Update on a regular basis. Even though it does checks for updates automatically.
5) Make sure to keep all of other programs such as flash, java, and etc updated. Flash has a built in updater to help keep it updated. Also make sure all of your other program that you use are kept updated such as Adobe Reader, google chrome, Firefox, and etc.
6) Install other anti spyware programs such as Malwarebytes anti malware and keep it up to date.
7) Do a weekly scan with all of your antivirus and antispyware program to prevent further damage from malware.
8) Don't use any random disk optimizer, disk cleaner, CCleaner, and other programs to clean or optimize your computer (unless you are a computer expert) it will damage your computer. I got a first hand experience using those programs.
9) Only download programs from trusted sources/official website and download.com.
Note: Downloading programs from download.com and from official trusted website. They can contain additional/optional program for you to install. They include those optional programs just to sponsor them. Make sure you don't install those programs and uncheck them so they don't get installed, unless you need it for such importance.
10) Don't use peer-to-peer programs to download programs, because it can cause harm to your computer. They contain malware and be pirated.
11) Overall, use common sense "if its too good to be true, then it's not true."

Good luck to you. Hope your computer gets fixed.
(Edited)
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TM_L, Official Rep

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@ahsans @woodartisan55 Thanks for providing these useful suggestions!

Hi @droger, sorry for not getting back earlier.

For your adware question, the reason why it wasn't removed by Trend Micro is it is actually not a malware, though it is invasive and annoying. Here's for your reference:
Adware

You can refer to the online solution document that @woodartisan55 provided to remove "Elara" on your computer:
Removing adware from web browsers

Please let us know if this doc matches your situation and resolves your issue. If not, please reply and we'll help you further. Thanks!

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