during renew; tells me to delete other security sw but doesn't list what I'm to delete

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  • Updated 2 years ago
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message says I must remove security software shown below on my Mac before installing Trend, but there is nothing listed below. the only security software i have installed is Trend
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deblasiodiana

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Posted 2 years ago

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TM_Claudia, Employee

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Thanks for renewing our product! Per your description, could you please check the list in help page below to make sure conflict software are all removed before the installation? 
Programs to remove before installing Antivirus for Mac

If you haven't uninstalled the previous version of Antivirus for Mac before an upgrade, it will also show the error message. To resolve this problem, please refer to the help page below for step by step directions on how to upgrade the program:
Upgrading Trend Micro Security for Mac to the latest version

Please let us know if the solution works for you. 

Trend Micro Home Users Community
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