Duplicate renewal of same product

  • 1
  • Question
  • Updated 1 year ago
Hello, Q: Why do I have two of the same product installed on this computer? Looks like it was renewed twice, which is not useful or correct. Please remove the Maximum Security 2014 version from my account and rebate the cost back to my account, or extend the Maximum Security 2017 version an additional year please. Thanks, Brandt
Photo of brandt.driscoll


  • 70 Points

Posted 1 year ago

  • 1
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,802 Points 10k badge 2x thumb
Hi brandt.driscoll, thanks for informing us of this problem. We’re currently checking your order history and checking internally with related teams. We will get back to you as soon as possible.

Trend Micro Home Users Community