Downloading the renewed suscription

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I tried to download my renewal for Trend Maximum security and it tells me that safari has not application that can open it. I have a macbook pro
Photo of pachristycandj


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_Ian

TM_Ian, Employee

  • 5,242 Points 5k badge 2x thumb
Hi pachristycandj and welcome to Trend Micro Community!

We're very glad that you posted your concern here.

Upon checking, we've found out that your subscription was purchased from Best Buy. Please be informed that there is a different installer for Trend Micro subscriptions purchased from Best Buy. It may also be possible that you've downloaded the Windows version of your Trend Micro program which is why you were unable to open it on your Macbook Pro.

You may download the correct installer of the Trend Micro Internet Security for Mac by clicking the link below:

Installing Trend Micro Security purchased from Best Buy for Windows and for Mac

Please refer to Internet Security for Mac once the link is opened.

For future concerns, you may also contact our GeekSquad Support at 1-800-433-5778.

We hope this helps. In case you have further concerns about your Trend Micro program, please do not hesitate to post your comment to this conversation.

Thank you for choosing Trend Micro and you enjoy the rest of the week! :)

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.