I purchases a GB professional Architect software package online. In the download Trend pulled out 4 files a possible risk for malware. One file was DELETED. HOW CAN I GET IT BACK?
- 70 Points
- FRUSTRATED
Posted 8 months ago
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2,848 Points
Tom Emmelot, Champion
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26,740 Points
Hi bonnyjcollins
Before you download right click TM icon and choose "Exit"
After the install start TM again.But are you sure it is deleted?
You can bring files back like this.
No need to uninstall TM.
Kind regards,
Tom
Before you download right click TM icon and choose "Exit"
After the install start TM again.But are you sure it is deleted?
You can bring files back like this.

Kind regards,
Tom
(Edited)
TM_X, Official Rep
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8,410 Points
Hi bonnyjcollins,
Have you tried the solution shared by Tom? That's exactly how you can restore the file/program. For additional information, you may visit this link:
Valid files and programs are detected as malicious by Trend Micro Security
Also, if you trust the app and understand the risk it may impose in the future, you can add it to the exception list. Here's how:
Configuring the Exception List of Trend Micro Security software
Hi Tom,
Thanks for the help!
^X
Have you tried the solution shared by Tom? That's exactly how you can restore the file/program. For additional information, you may visit this link:
Valid files and programs are detected as malicious by Trend Micro Security
Also, if you trust the app and understand the risk it may impose in the future, you can add it to the exception list. Here's how:
Configuring the Exception List of Trend Micro Security software
Hi Tom,
Thanks for the help!
^X
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