Downloading a GB professional package online. Trend pulled out 4 files for possible risk. 1 was DELETED. HOW CAN I GET IT BACK?

  • 1
  • Question
  • Updated 1 year ago
  • Acknowledged
I purchases a GB professional Architect software package online. In the download Trend pulled out 4 files a possible risk for malware. One file was DELETED. HOW CAN I GET IT BACK?
Photo of bonnyjcollins


  • 70 Points

Posted 1 year ago

  • 1
Photo of claudiu_botezatu


  • 2,898 Points 2k badge 2x thumb
Download it again???  (with TM  uninstalled)
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,664 Points 20k badge 2x thumb
Hi bonnyjcollins
Before you download  right click TM icon and choose "Exit"
After the install start TM again.But are you sure it is deleted?
You can bring files back like this.

No need to uninstall TM.

Kind regards,
Photo of TM_X

TM_X, Alum

  • 9,426 Points 5k badge 2x thumb
Hi bonnyjcollins

Have you tried the solution shared by Tom? That's exactly how you can restore the file/program. For additional information, you may visit this link: 

Valid files and programs are detected as malicious by Trend Micro Security

Also, if you trust the app and understand the risk it may impose in the future, you can add it to the exception list. Here's how: 

Configuring the Exception List of Trend Micro Security software

Hi Tom

Thanks for the help!


This conversation is no longer open for comments or replies.