Download - virus scan failed

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  • Updated 4 weeks ago
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Whenever I'm trying to download a file, whether a document or image, it has a 'virus scan failed' message.  I've gone into the console but am unable to find any information to resolve this.  Anyone have any ideas?  Your assistance is greatly appreciated.
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chan.jed

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Posted 4 weeks ago

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TM_Malik, Employee

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Welcome to the Community, chan.jed.

Can we ask for a screenshot of the error message please? Also, kindly send us more details like where are you downloading a certain file... what are the details of the file, etc.

Thank you!