Download problem

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  • Updated 3 years ago
  • Answered
re order number 12477807459 Graeme Soufflot. Can't seem to get the download working. I had a few problems with my computer yesterday and am locked out from downloading direct from my order number due to too many attempts. Can you clear this impediment.
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Posted 3 years ago

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TM_L, Official Rep

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Thank you for renewing our product!  For your question, we have a support article about this error that should help you:
"Too many downloading attempts" error message when downloading Trend Micro Security program

Please let us know if this doc matches your situation and resolves your issue. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the download issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page

Thank you!

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