Download button on web site downloads ancient, unsupported version 7!

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
I am replacing my hard drive, so I logged into my account on the Trend web site and clicked on the download button next to my product to reinstall it.  After installation, I entered my serial number only to be told that it is invalid, and that Trend no longer supports the version I installed!  I looked at the download file and it said version 7, and I think we are now on 12!  Unbelievable that it doesn't download the most recent version.  The error message directed me to a Trend web page that provided an "upgrade" link.  That worked, but this was ludicrous, unnecessary, frustrating, and now I probably have old version 7 crap in the Windows registry of my brand new hard drive.  Trend, please fix this bug in your web site.  Or, at the very least, give me two buttons to choose from: the unsupported version I originally purchased and the latest version I'm allowed to install because I pay my annual license.
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  • 70 Points

Posted 1 year ago

  • 1
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TM_Pat, Employee

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Hello Denny,

Welcome to the Community.

We apologize for the inconvenience. We're already on the position of making improvements to our MyAccount portal to provide you with the best and seamless experience.

On the bright side, it's nice to know that you got this figured out and you were able to get the latest version of Trend Micro Security. And about the registry files, please do not worry about it since it won't get into your registry since there is no installation that took place for the old version. What you can do is to delete the Trend Micro Installer folder in C:\ProgramData.

If you have any other concern, please do not hesitate to reach out to us.

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erza, Official Rep

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Hi Denny,

This was fixed since yesterday. 
Sorry for the inconvenience and thanks for reporting.


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