Doubled Billed due to website error

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  • Updated 2 years ago
I renewed my subscription online. at the end of the process, the confirmation page indicated there was an error and to hit the back button and try again. I did so and the process completed successfully. Now on my bank page I see two billings. Order number 10898846271 for both billings.
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nash.conrad

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Posted 2 years ago

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TM_L, Official Rep

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Hi @nash.conrad, I understand your frustration. We’re currently checking your order history and will get back to you ASAP.

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TM_L, Official Rep

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Hi @m.dunderdale, sorry for not getting back earlier. 

After checking with our Internal Team, a refund request has already been made last 2016-10-06, and one of the charges has already been refunded. 

Please let me know if you have more concerns or questions by replying here. Thank you.

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