We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
If the problem persists after you performed above solution, we suggest calling our support center directly to help you more efficiently. Here's a web page with our support contacts: Ways to Contact Support - see "Call Standard Support" section