Does Trend Micro Maximum scan for and remove malware and spyware?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I have just upgraded to 2016 Trend Micro Premium Security 10. But I think I have some malware and/or spyware on my computer. Do I need another tool to handle these items or should my new 2016 Trend Micro Premium Security 10 take of this?
Photo of gcoleman2


  • 70 Points

Posted 3 years ago

  • 1
Photo of TM_JB

TM_JB, Employee

  • 3,364 Points 3k badge 2x thumb
Official Response
As long as the Trend Micro program is running (there should be a small icon of Trend Micro in the system tray normally found in the lower right corner) then you should be protected from Malware. May I ask why you think the computer is infected with Malware? Any specific symptoms or strange things that have happened recently?
Photo of blakej411


  • 80 Points 75 badge 2x thumb
When I login to the and websites I get message that my PC was flagged by its "Incapsula Network" as being infected by malware. What does this mean?
Photo of TM_Ian

TM_Ian, Employee

  • 5,242 Points 5k badge 2x thumb
Hi @blakej411,

Thank you for this information.

Please know that Incapsula is a different security program that may have been the one causing this issue on your PC when logging in to and

For us to verify this, you may post a screenshot of the message that you are receiving. Also, please let us know if this happens when you access the websites on all your browsers one at a time (Google Chrome, Firefox, Microsoft Edge, Internet Explorer) or if this only happens when you access the website on a specific browser.

We will wait for your response.

Thank you and have a great day! :)

Trend Micro Home Users Community
Photo of traderbrad


  • 70 Points
I have a flash advertising infection that seems to be on my browser pages and not even your software can get rid of it?

Can you help, or else I get a refund and keep looking for one that will help.
Photo of TM_JimL


  • 290 Points 250 badge 2x thumb
Can you further elaborate on the flash advertising infection you've been experiencing?
If you can take screenshots, those would help a great deal for us to help you fix this.
Photo of traderbrad


  • 70 Points
Here is the web pages that pop up.
Cannot get rid of these!
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Thanks for providing the information. After investigation, we suspect that an Potentially Unwanted Applications (PUA) exists in your computer. Many times, PUAs are installed as a bundle with another free software that you've downloaded and installed. Some of them provide legitimate working features so Trend Micro Security will not detected as "virus". However, we suggest you to delete all "" related program from the Windows Control Panel to resolve the pop up issue.

If the problem persists, as you're a valued subscriber of our premium support service, we would like to recommend you to utilize our premium support which includes 24x7 phone support and online remote services exclusively for you. Please find the premium service phone number in the "Call Premium Support" section in this page

Thank you.

Trend Micro Home Users Community
Photo of escobio


  • 60 Points
how do i get rid of trackapackage ? it high jacked my browser.....
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Thanks for asking here. To remove trackapackage, you need to uninstall it in Control Panel first, then delete its folders and registry keys and reset your browser's setting.

Since you've purchased the Premium Support Service with our product, we highly suggest you calling our Technical Specialist who provides the online remote service to solve this issue efficiently. Please find the premium 24x7 hotline in the "Call Premium Support" section of this page

Trend Micro Home Users Community