Does this app prevent malware or should I have separate app. I received a notice from ByteFence saying I had malware on my laptop

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Does this app prevent malware or should I have separate app. I received a notice from ByteFence saying I had malware on my laptop
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dap1952

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Posted 2 months ago

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TM_Malik, Employee

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Hello, dap1952. Welcome to the Home Users Community!

Yes, the Trend Micro program is an antivirus program and should be able to prevent malware infection. You mentioned that ByteFence detected a malicious file or program, can we ask for any information about that? Sending a screenshot of the notice may help.

It's possible that ByteFence detected a grayware or an adware (not an actual malware but gives annoying pop ups; sometimes misleading).

Thanks! :)
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SEAMANALAN

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I have used Trend for two decades, & never had an infection. From what I've seen with the new update, I suggest you first open Trend & UPDATE before using your computer. There are many companies that pop up warnings about the numerous problems in your computer---which they will gladly fix after getting your CC#.
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TM_Ian, Employee

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Hi @SEAMANALAN,

Thank you for the kind words. We have been receiving cases about issue on the recent update we released and we would like to apologize for this inconvenience. Please visit the community post below to know how to resolve this issue:

"Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software

Thank you for the patience and have a great day!