Do I need to uninstall current TM before downloading new one?

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  • Updated 7 months ago
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I have bought a new subscription for 5 computers, have it for 3 presently. Will I need to uninstall my current program or will that be done automatically when I download the new one? Also, how would I remove all traces of Comodo on an old computer to prepare for TM download?
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JB

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Posted 7 months ago

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TM_Ivan, Employee

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Hi JB,

Thank you for posting and welcome to the community!

I understand that you have purchased a new subscription and you want to use it to activate the Trend Micro program on your computers. There are times that you don't have to re-install Trend Micro and just change your serial number, if the new license that you bought is compatible with the Trend Micro program currently installed on your computer.

Otherwise, you would need to uninstall the current Trend Micro program first, then re-install it by downloading the installer in the link provided in the Order Confirmation Email that you received.

You may refer to the link below to see if your new license is compatible with your current Trend Micro program, there are also links for downloading the installer of the Trend Micro program based on the serial number.

Installing Trend Micro Security

Should you have any other concern, please do not hesitate to reach out to us.

Have a great day!

Trend Micro Home User Community
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JB

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Thank you for your prompt response.  My current Trend Micro Internet Secuity begins with the letter P, the new one for 5 users begins with an X.  Is it safe to assume I need to re-install?
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TM_Ivan, Employee

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Hi JB,

Thank you for replying to the community!

Since your currently have Trend Micro Internet Security on your computer, and your new license starts with X,which is for Maximum Security, then Yes. Its safe to safe that you need to uninstall the current Trend Micro program on your computer, then install the Trend Micro Maximum Security program afterwards.

Should you have any other concern, please do not hesitate to reach out to us.

Have a great day!

Trend Micro Home User Community
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JB

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Thank you again, now I am sure, exactly, what to do.
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egansf

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I have happily used TM for several years to protect our 2 devices. For renewal they want $260 BUT I can get a package for 4 for under $200 for 2 years. Can I get a package for 2 and get better economics??
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TM_Pat, Employee

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This reply is unrelated to the thread and is a entirely different concern.  Please reference the new conversation here: Subscription Information Inquiry
(Edited)