Disappointed Trend Micro didn't pick up that my laptop has had a torpig worm in the IP address for a couple weeks.

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  • Question
  • Updated 7 months ago
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Why didn't Trend Micro pick up the torpig worm I've had for a couple weeks? It's costing me £360 to get it fixed!
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jeanette.ehlers

  • 70 Points
  • very disappointed

Posted 7 months ago

  • 1
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claudiu_botezatu

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"It's costing me £360 to get it fixed!"

You should have posted the problem you have (or you believe you have) here, before paying anything. 

You can buy a new laptop with  £360 .

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Tom Emmelot, Champion

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HI jeanette.ehlers

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.
What Os are you on
What version and Component version from TM
And who do you pay the money and for what??
Torpig comes with Free-software so you give self the command to install it, but it is not so difficult to get rid of it.

So tell us more so we can learn from it.

Kind regards,
Tom
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TM_Victor, Employee

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Hi jeanette.ehlers,

We are sorry to hear about the malware that you have encountered.

Can we ask if the device still has the problem?

If yes, can you give us details on how you have been informed that you have a torpig worm on your device?

May we also know if you have installed any programs before or after having the Trend Micro program installed on the device?

If you also have screenshot of any error message regarding the problem, please send it also so that we can provide assistance to you.

Would you like to be assisted real time regarding this malware that you have? Please contact our Trend Micro support lines for our
engineers to assist with the problem.

We hope to hear from you soon.

Trend Micro Home Users Community