did not upgrade

  • 1
  • Problem
  • Updated 7 months ago
  • In Progress
One of my maximum security shows it needs upgrade on my account page but the pc shows no new updates.
Photo of glabount

glabount

  • 210 Points 100 badge 2x thumb

Posted 8 months ago

  • 1
Photo of Amir

Amir

  • 3,686 Points 3k badge 2x thumb
www.trendsecure.com ?

what is your trend micro version ?
Photo of glabount

glabount

  • 210 Points 100 badge 2x thumb
Maximum Security 2018
Photo of Amir

Amir

  • 3,674 Points 3k badge 2x thumb
OS ?
Photo of glabount

glabount

  • 210 Points 100 badge 2x thumb
windows 8.1
Photo of TM_DS

TM_DS, Employee

  • 444 Points 250 badge 2x thumb
Hello there glabount,

Thank you for the assist Amir. It's a pleasure  having both of you here in this community.

For you to upgrade your Trend Micro Maximum Security to the latest version. Just follow this link:

Upgrading Trend Micro Maximum Security to the latest version

Please let us know if you have other inquiries.

Kind Regards,
David
Photo of glabount

glabount

  • 210 Points 100 badge 2x thumb
Tried that and doesn't seem to work. Thinking we need to uninstall ad do a reinstall.
Photo of TM_JK

TM_JK, Employee

  • 2,382 Points 2k badge 2x thumb
Hi glabount,

You can do the uninstall and reinstall to make sure that the latest version of the program is used on the computer. You can refer to this page for assistance on how to uninstall the program.

Uninstalling Trend Micro Security software using the Uninstall Tool

You can check the page below for the installer file you can use for reinstalling Trend Micro Maximum Security

Installing Trend Micro Maximum Security 2018

Please also make sure that you are doing the changes on the same PC that is indicated in the account. Let us know if this helps

Trend Micro Home User Community