• 1
  • Problem
  • Updated 2 years ago
  • In Progress
just renewed my subscription but on attempting to download it advised that it was not compatible with other programs.ie IE Orbit malware . Need to get around this or refund my subscription fee
Photo of richard.bannerman


  • 70 Points
  • annoyed

Posted 2 years ago

  • 1
Photo of TM_Kaye


  • 3,274 Points 3k badge 2x thumb
Hello @richard.bannerman and welcome to Trend Micro Community!

Thank you for renewing your Trend Micro subscription for another year.

I do apologize for the inconvenience this has caused you. But the Trend Micro program is indeed incompatible with IE IObit Malware. Also, it is advised to install only one version of an antivirus program on your computer. Having multiple antivirus program installed at the same time can cause performance issues and make your computer more vulnerable to threats. 

If you need assistance in installing the Trend Micro program on your computer, you can contact our Premium Support hotline. Please find the Premium Service phone number "Call Premium Hotline" section in this page.

Have a great day!

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