Desktop Security

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
I have Trend Micro Security 10. I have set scheduled scans repeatedly , but they never have worked . Desktop doesn't wake to perform a scan , nor does it perform a scan when on according to set schedule .
Photo of hank5937


  • 90 Points 75 badge 2x thumb
  • Concerned,because I don't know if something slipped in a back door .

Posted 3 years ago

  • 1
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Thank you for informing this issue. We understand although you have set up a scheduled scan, the scheduled scan doesn't run at the set time. Maximum Security's schedule scan has a few restrictions and will not work if you have the following on your PC:
● You have a screen saver running
● You have full screen mode running (e.g. Viewing full screen videos)
● Your computer is on hibernation mode or sleep mode
● You're logged out of the Windows

Regarding your situation, if you would like to perform the scheduled scan, please make sure your computer is on at that moment -- Windows can be locked but not running a screensaver. Let us know if the solution resolves your issue, and we'll assist you if you still encounter problems. Thank you. 

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.