desktop has gotten slow on start-up

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  • Updated 2 years ago
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That's interesting because my desktop has gotten very slow on start-up and when I check my emails. I was worried that I didn't have protection and that viruses had gotten in. I have not gotten any negative results when TM gives me my monthly check-up.

Note: This conversation was created from a reply on: TrendMicro turned off Windows Defender permanently.
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Richard

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for asking here! As long as the Trend Micro program is running (there should be a small icon of Trend Micro in the system tray normally found in the lower right corner) then you should be protected from Malware. Slow performance issue could be due to background internet traffic from programs that you've installed unknowingly.

These programs, commonly called potentially unwanted applications (PUA), are typically bundled with other freeware, and installed as an option most people do not uncheck during installation. Please try the following online solution doc to check and remove any PUAs on your computer first:
Uninstalling Potentially Unwanted Application (PUA)

Some common PUAs are: SlimCleaner Plus, DriverUpdate, Inbox Toolbar, MySearch, Searchqu, Smart Driver Updater v3.2, and many others. If you found at least one PUA on your PC, it is likely that you have other PUAs installed. 

Please let us know if you were able to resolve your issue by trying the above. Thank you!

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