Dell Software Upgrade turned Trend AV off

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  • Updated 2 years ago
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I received an upgrade from Dell this morning on my Windows 10 laptop and it shut my Trend AV software down. Trend's software directs me to restart the system, but it does not help turn the AV back on? Does anybody know how to fix this issue?
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psylvester

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi sylvester,


Make notice of your install key:
Uninstall TM and reinstalling the latest version of Trend Micro Security program
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...

Hope this work for you, like to here from you,

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tom, thanks for the reply. This solution is what we need!

Hi @psylvester, thanks for trying our new Community! 

If you haven't tried the solution that Tom provided, please give it a shot. Please let us know if this resolves your issue. If not, please reply and we'll help you further. Thank you!

Trend Micro Home Users Community
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ahsans

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Dell laptop comes with McAfee Antivirus pre-installed. After uninstallation of McAfee you should have use it's removal tool prior to installing Trend Micro

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