Delete with Secure erase is grayed out as well as Scan for security threats. How do I fix this issue?

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  • Updated 2 years ago
This did work at one time.
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akolupanowich

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for reporting this issue. For your issue, it could be due to a number of different factors. We suggest you to un-install and re-install Internet Security to reset the program and patterns. Here's an online help doc to help you:
Reinstalling the latest version of Trend Micro Security program

After reinstalling Internet Security, please check out this article for step by step directions on how to setting up the Secure Erase feature and how to performing a manual scan :
Using the Secure Erase feature of Trend Micro Security

Running a scan using Trend Micro Security software - refer to "Performing A Manual Scan"

If you're still encountering the problems, please provide a description or picture, we'll be glad to assist you. Thanks.

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