deinstallation does not work

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  • Problem
  • Updated 2 years ago
installation Trend MicroTM Internet Security for Windows and before deinstallation does not work! there is nothing to see that works! what can I do? I tried to deinstall trend internetsecurity for win but it also does not work! what can I do?
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fit4net

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Posted 2 years ago

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TM_L, Official Rep

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Hi @fit4net, I understand your frustration. 

For your issue, are you referring when you are trying to install Internet Security, you have to remove the previous version, but you cannot uninstall the previous version? If yes, please check out this article for step by step directions on how to use the uninstall tool to remove your previous version:
Uninstalling Trend Micro Security 10 (2016) using the Uninstall Tool

After uninstalling, you can refer to the following help document to install the latest version:
Installing Internet Security 2017

If you're still encountering the problem, please provide a description or picture of your issue, we'll assist you further. Thanks.

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