Debug data is too large and takes up 36 gb on my hard drive about three files make up the bulk of this. how can I reduce the size

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I have a few debug files that take up roughly about 36 gb and I was wondering how do I reduce the size, or can I just delete them.
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robertljones014

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Posted 2 years ago

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Thank you for reporting this issue. For your question, of course you can manually delete your debug data. Here are the steps for your reference:

First stop all Trend Micro Services. Please refer to the following support doc:
Disabling or enabling your Trend Micro Security software - refer to "Disabling Trend Micro Program"

For Windows 7
  1. Go to Start > Computer > OS C: or Local Disk (C:).
  2. Go to Program Files > Trend Micro > Titanium > Archive.
  3. Delete all the contents of Archive folder.
For Windows 10
  1. Go to Start > File Explorer > This PC > OS C: or Local Disk (C:).
  2. Go to Program Files > Trend Micro > Titanium > Archive.
  3. Delete all the contents of Archive folder.
Don't forget to enable your Maximum Security after the confirmation.

Also, make sure that the debugging is off to prevent this problem in the future. You can refer to the steps below to manually disable debugging: 
Step1. Stop all Trend Micro Services 
Disabling or enabling your Trend Micro Security software - refer to "Disabling Trend Micro Program"

Step2. Change the setting
a. Go to C: Program Files Trend Micro AMSP. Look for AmspConfig.ini and copy-paste it to your Desktop.
b. Open AmspConfig.ini from Desktop, and look for DebugLogAMSPServiceStart, set it to 0 and then save it.
c. After saving AmspConfig.ini, please copy-paste this AmspConfig.ini form Desktop to AMSP folder.

Step3. Start all Trend Micro Services 
Disabling or enabling your Trend Micro Security software - refer to "Enabling Trend Micro Program"

It's quite a few steps to perform, but please let us know if your question is answered. Thank you!

Trend Micro Home Users Community
(Edited)
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pat

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I cannot delete the files in ARchive and I get Access Denied when I try to save the AmspConfig.ini  file. Neither can I access the trend services even though I am an administrator.
 so what do I do?
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Thank you for your reply. We gave you a solution in this conversation you've created:
Max Security is geenrating huge amounts of etl files

Trend Micro Home Users Community

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