Data block preventing me from using bank site and others

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  • Updated 2 years ago
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I recently started receiving the phrase "“Transfer of Protected Data Blocked” error message appears when visiting bank web pages and other pages. It always lists firefox.exe and another unrelated code for my personal information that I have chosen to block, like credit card or passwords, etc.
Then it blocks my entrance and use of the page I have requested.
The only solution appears to use the "30 minute exception", however I do not feel comfortable releasing other information to the site that is not pertinent to the work I am doing. How do I discriminate which info to release?
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Posted 2 years ago

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Photo of Jabi


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Hello rfo22407 and welcome to the community! 

We apologize for the delayed response. Let me help you on this matter.

Unfortunately, there's no other to get rid of the message you are getting if you are using the Data Theft Prevention. However, you can control or discriminate the information that you want to protect or release by adding only the most important details that you want to protect instead of adding all of them on the DTP's list. Aside from that, there's nothing else we can do.

Please let us know if you still have questions or inquiries about this case. 

We will wait for your reply. 

Thank you and have a wonderful day! 

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