Cygwin Xwin conflict

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  • Problem
  • Updated 2 years ago
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trend micro is preventing the cygwin x-windows software from working. It works if TM is uninstalled, and doesn't work if it is installed. I have already set an exception for the entire cygwin directory, but I'm still having the issue.
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trendmicro_2011

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  • frustrated

Posted 2 years ago

  • 1
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TM_L, Official Rep

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Thank you for reporting this issue. For your issue, other customers have encountered the similar issue, the following steps are a good way to resolve this problem. Please follow the steps below to check if your problem is solved:
  1. Temporarily disable your Trend Micro Maximum Security. We have a support document which explains how to do it:
    Disabling or enabling your Trend Micro Security software - Please see "Disabling Trend Micro Program" section

  2. Re-install your Cygwin

  3. Enable your Trend Micro Maximum Security
    Disabling or enabling your Trend Micro Security software - Please see "Enabling Trend Micro Program" section

If you're still encountering the conflict problem, please refer to the support page below:
Trend Micro Security keeps on detecting files or programs that are already added to the Exception List

Please let us know if your concern has been addressed by us. If not, please do not hesitate to reply in this conversation. Thank you!

Trend Micro Home Users Community
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trendmicro_2011

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I did a chat session with Support last night.  It turns out that the "User Mode Hooking" was the issue.  This is set through the Trend Micro Diagnostic Toolkit on the "Threats" tab.  By checking the "Pause User Mode Hooking" I could get Cygwin Xwin to work.  The chat support recommended installing a hotfix per Solution 1112161: https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/1112161.aspx which I did.  The hot fix did not help.  I still have to "Pause User Mode Hooking" in order for Cygwin Xwin to work.
Just so you'll know, cygwin is a unix-like environment for Windows, which includes an X-windowing system among other things.  For Unix people, Cygwin makes Windows much more palatable.
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TM_L, Official Rep

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Thank your for the reply. We'll have to pass this case to our support center for further investigation. Our support engineer will contact you as soon as possible!

Trend Micro Home Users Community