Custom scan freezes my Vista computer

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
I am unable to run a custom or full scan as my computer freezes. This appears to be because Trend Micro is using too much memory although my Vista machine has 4GB of ram. I can run the quick scan without problems because it uses far less memory. I have looked at your troubleshooting pages and have tried all of the suggestions, without success. What do you suggest?
Photo of accents2


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Posted 3 years ago

  • 1
Photo of TM_Gerald


  • 554 Points 500 badge 2x thumb
Looks like your RAM should handle it, @accents2.

I think it would be best for you to contact our Standard Support directly instead, if you feel you have exhausted the possible options.

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