Custom scan freezes my Vista computer

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
I am unable to run a custom or full scan as my computer freezes. This appears to be because Trend Micro is using too much memory although my Vista machine has 4GB of ram. I can run the quick scan without problems because it uses far less memory. I have looked at your troubleshooting pages and have tried all of the suggestions, without success. What do you suggest?
Photo of accents2

accents2

  • 70 Points
  • unhappy

Posted 1 year ago

  • 1
Photo of TM_Gerald

TM_Gerald, Employee

  • 554 Points 500 badge 2x thumb
Looks like your RAM should handle it, @accents2.

I think it would be best for you to contact our Standard Support directly instead, if you feel you have exhausted the possible options.