CTRL, ALT, DEL - Failure - Security Options

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  • Updated 1 year ago
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We have 3 computers with Trend Micro Internet Security on them. The computers are on Vista, Widows 7 Ultimate and windows 10, all up to date. At times programs will hang up and when I go to "CTRL, ALT, DEL" to see what is running and hung up, the screen turns black and after a while states: "Failure - Security Options, Logon process has failed to create the security options dialog." Per a Microsoft blog site, security programs could be the issue. Have you heard of this and, if so, do you know of a fix? Russ
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JanRussEstabrook

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Posted 1 year ago

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woodartisan55, Champion

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WOW! It sounds as though you have some dire problems there, Jan. One thing I will suggest is to disconnect from the internet, do a restart, and perform a full scan with Trend Micro. That may help.

After that, check out the T.M. free products site and see what's there that may help prevent the same problem in the future. I use Browser Guard and have found a couple others to be useful also. Let us know how things work out. Remember, we are a community of fellow users here, but most frequently a T.M. rep will step in with further solutions.  Good luck!

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Tom Emmelot, Champion

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Hi Russ,

If you go to TM settings/other settings you can use 3 startup procedures of TM, change that setting and see what happen, mine is on the first but default is the middle.
Hope that this solve the problem.

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tim and Tom, thanks for your assistance!

Hi @Russ, thanks for trying our new Community! 

First, if you want to check your Windows Task Manager, you also can follow the steps below to open it: 
  1. Right-Click Taskbar
  2. Click Start Task Manager
For your issue, could you try the following steps and check if the same symptom occurs:

Step1: Download Trend Micro Security Program
http://files.trendmicro.com/products/Titanium/11.0/TTi_11.0_MR_Full.exe

Step2: Disconnect your Internet 

Step3: Perform a Full Scan
Running a scan using your Trend Micro Security software - refer to "Performing Quick or Full Scan"

If there are nothing be detected. Go to Step4.

Step4: Uninstall Using Trend Micro Diagnostic ToolkitUninstall your Trend Micro Security

To uninstall Trend Micro Security using the Diagnostic Toolkit, do the following:
  1. Open the Trend Micro Diagnostic Toolkit. Do the following depending on your Operating System:

    For Windows 10:
    1. Click Start > All Apps > Trend Micro Security > Trend Micro Diagnostic Toolkit.

    For Windows 8/8.1:
    1. On your keyboard, press the Windows Windows Key + C to open Charms bar.
    2. Click Search.
    3. On the Search box, type "Trend".
    4. Click Trend Micro Diagnostic Toolkit.

    For Windows 7/Vista:
    1. Go to Start > All Programs > Trend Micro Titanium (version) > More Tools and Help.
    2. Click Trend Micro Diagnostic Toolkit.
Please check if after uninstalling Trend Micro Security and disconnect the Internet, when you press "CTRL, ALT, DEL" the issue still persists.

Step5: Reinstall your Trend Micro Security Program to the latest version
  1. Double-click the TTi_11.0_MR_Full.exe that you downloaded to run it.
    Click Yes when the User Account Control window appears.

  2. Wait for the installer to extract the files needed for the installation.
Step6: Connect your Internet again

If the problem still persists,  I would like to ask further information. Please provide us the following information: 
- Does the symptom occur to all of your PCs? Or only occurs to specific OS?  
- After uninstalling your Trend Micro Security, does it resolve your issue?
- After reinstalling your Trend Micro Security, does it resolve your issue?

Also, you can run System File Checker to check integrity violations in the Operating System:
  1. On your keyboard, press the Windows Windows Key + R keys. The Run window should appear.
  2. On the Open field, type "cmd", then press ENTER. The Command Prompt window will open.
  3. On the Open field, type "sfc /scannow", then fix corrupted files.
It's quite a few steps to perform, but please do let us the result of your verification. We'll help you further when we hear back from you. Thank you!

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