cryto virus

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  • Updated 3 years ago
  • Answered
a friend's computer just got the Crypto Virus (or Malware or whatever it is).  Does having Trend Micro protect for this?  thanks
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Posted 3 years ago

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Official Response
Thanks for contacting us in community! Yes, your Trend Micro Maximum Security can detect and block 99% of ransomware found in malicious emails or weblinks. If you suspect you have ransomware on your PC computer, Trend Micro also has Trend MicroTM Anti-Ransomware Tool to help you to decrypt files encrypted by certain ransomware families.

Here's our reference doc on ransomware protection:
Customer Ransomware Protection

For your friend's PC, you can have her/him try our new Anti-Ransomware Tool:
Downloading and using Trend MicroTM Anti-Ransomware Tool
Note: Again, this tool only addresses certain ransomeware families.

As an important reminder, the best protection against ransomware is preventing it from ever reaching your system.  While Trend Micro is constantly working to update our tools, ransomware writers are also constantly changing their methods and tactics, which can make previous versions of tools such as this one obsolete over time.

Please let me know if I was able to answer your question. Thanks!

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