Credit card charged twice

  • 1
  • Question
  • Updated 8 months ago
  • Answered
i recently renewed my security my credit card has been charged twice the following appears on my credit card:

25/09/2017 DRI*trend micro orders $144.90
27/09/2017 digital river ireland sydney $14.95
27/09/2017 digital river ireland sydney $129.95

please urgently refund double payment.

thank you

regards

barbara
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bmckinnel

  • 70 Points

Posted 8 months ago

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TM_RalphyT, Employee

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Official Response
Hi bmckinnel,

Thank you for posting your concern here.

As I have checked your account here on my end, your credit card was not actually charged twice. The $144.90 has just been broken down into two. The $129.95 is for the Trend Micro subscription renewal and the $14.95 is for the Backup CD installer. So if you would notice, adding the two amount would sum up to $144.90. 

I hope I was able to answer your concern. Please don't hesitate to post here on our community if you have further concerns.

Thank you very much and have a great day!

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