credit card authorization

  • 1
  • Question
  • Updated 3 years ago
i am having trouble using my credit cards for online purchases...i am given the prompt that the information is incorrect, yet if i call the company and place the order it will be processed....thank you ...john
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Posted 3 years ago

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TM_L, Official Rep

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Thanks for asking here! Regarding your situation, let's isolate to make sure the situation you encountered is due to Trend Micro Product or not. Here are the steps to isolate:
1 .If you think the problem is caused by Maximum Security.
Disabling or enabling your Trend Micro Security software

2. If you think the problem is caused by Password Manager.
a. Go to Start > All Programs or Programs > Trend Micro Password Manager > Password manager diagnostic toolkit 
b. After opening the Password manager diagnostic tool kit > Components > Stop Components

Please let us know after disabling our product your online purchase issue is solved or not. Hopefully you don't have to make another online purchase to find out...

If the problem persists, could you provide a bit more detail (e.g. screenshot of "information is incorrect” is shown, what product are you using), so we can understand more background before recommending a solution. Thanks!

Also, thank you for being a subscriber of our premium support service! Please don't forget to utilize the premium service which includes 24x7 phone support. Please find the premium service phone number in the "Call Premium Support" section in this page.

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