Corrupted file

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
I just recieved an update and the scan is frozen and I can't reset it. I believe there was a corrupted file in the update. Do you have any suggestions how to fix this. Thanks
Photo of ekoquinn


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_Patch

TM_Patch, Alum

  • 526 Points 500 badge 2x thumb
Hi ekoquinn, Welcome to the Community!

Thank you for posting your concern here. Let me help you on this one.

Currently we’ve been receiving numerous cases similar to yours, and we do have an ongoing investigation on “Scan Hangs” related concern. Since you have, I’d like to know if you’re experiencing one of these issues:

1.     Scan Hangs at 70% to 80% While Checking For Unprotected Passwords

2.     Scan Hangs at 70% While Scanning Wild Tangent Games

3.     Quick scan stops at 38% (C:\Program Files\TrendMicro\...\PwmSvc.exe)

 These can help me determine the root cause of the issue.

Kindly reply on the thread below if you have a similar issue from the post above, for us to further work on your case. You can also include a screenshot if you like.

We will be waiting for your reply. :)

Thank you and have a great day!

Trend Micro Home Users Community 

This conversation is no longer open for comments or replies.