We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Monday, October 21st.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Thank you for reporting this issue. For your question, if you have not tried the following solution, here's an online help doc to help you. (CoreServiceShell.exe is the OS process name for Trend Micro Anti-Malware Solution Platform)
Please let us know if this doc matches your situation and resolves your issue. If not, please reply and we'll help you further.
Also, thank you for being a subscriber of our premium support service! Please don't forget to utilize the premium service which includes 24x7 phone support. Please find the premium service phone number in the "Call Premium Support" section in this page.