Cookie problem

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  • Updated 2 years ago
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Windows 10, Excel 2013. I have to work with a suppliers company Excel data base that requires a cookie to open it. How do I get my Trend to allow this one cookie to open the file and to then prevent it being by being wiped out by Trend.
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rrhancock

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Posted 2 years ago

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TM_L, Official Rep

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Thanks for asking here! Here are 2 features of Trend Micro Security can remove specific cookies for you: Scan and PC Health Checkup.

Scan feature detects and deletes malicious cookies which can be used to track your activity online by malicious software; PC Health Checkup feature detects tracking cookies which remember the user name and password without encrypted and might compromise your privacy. In addition, most of non-malicious cookies will not be deleted by Trend Micro Security.

If the cookie you mentioned is deleted by Trend Micro Security, please reply here and we'll help you further.

Also, if you know the location of the specific cookie you mentioned, you can add the location (path) to the exception list of Trend Micro Security. We have a support document which explains how to do it:
Configuring the Exception List of Trend Micro Security software - Refer to "Add Programs Or Folders"
 
Please let us know if your question is answered. Thank you!

Trend Micro Home Users Community
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rrhancock

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Thanks for this. I think it helps but not being familiar with "cookies" ( in fact a total novice) it is going to take me a few days to get help in implementing what you suggest. As yet I have not identified what the cookie is and where it might reside in my system.
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Thanks for your reply! It seems that the problem is when you access the "Excel data base", since the related cookie is deleted by Trend Micro Security" you can't open it smoothly. Here are some advices for your reference:

1. If you open the Excel data base on locally stored data, we suggest adding the "Excel data base" to the exception list of programs /folders. As we mentioned last time, we have a support document which explains how to do it:
Configuring the Exception List of Trend Micro Security software - Refer to "Add Programs Or Folders"

2. If you access the "Excel data base" on browsers, we suggest adding the URL you access to the exception list of Websites, 
Configuring the Exception List of Trend Micro Security software - Refer to "Add Or Block Websites"

We'll assist you if you still encounter problems. Thank you.

Trend Micro Home Users Community

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