Continual update state

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  • Problem
  • Updated 1 year ago
  • In Progress
So, the last few days my Trend Micro "Maximum Security" version keeps doing some weird things.

on WIN10

1. It will give a pop up notification saying "Update needs you to restart" then before I can even move the mouse over to the notification it vanishes, The sentence is about all I can read before the pop up goes away.

2. Trend Micro goes into a state of "updating", Clicking it open in any form does nothing. When I go to turn off my PC properly it has Trend Micro listed as updating with a big DO NOT TURN OFF.

They seem to go hand in hand, but happen randomly. It also turns its self off from the Chrome Addon I have for TrendMicro.
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bob-boberson

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Posted 2 years ago

  • 1
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Tom Emmelot, Champion

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Hi Bob,

Do a uninstall with this tool:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1115650.asp...
Restart the computer and make sure that there is noting running that is not ok:
Programs to remove before installing Trend Micro Security
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx
then Installing Internet Security 2017
https://esupport.trendmicro.com/en-us/home/pages/technical-support/internet-security-2017/1115023.as...
Hope this works for you.
Here from you.

Kind regards,
Tom
(Edited)
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TM_Cj

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Thank you @Tom Emmelot for that very helpful comment

Hi @bob-boberson and welcome to Trend Micro Community!

We're you able to follow the steps provided by Tom? The steps he provided is one solution to resolve the issue. As another solution, you may try to follow the steps I will be providing below:

First is we are going to check for possible conflicting softwares on your computer.

You may visit the link below to check for the conflicting softwares:

List of Conflicting Softwares

To remove the program, you may refer to the steps below:
  1. On your keyboard, press the Windows Windows logo + R keys to open the Run command.
  2. Type in "appwiz.cpl" and press OK.
  3. Select the program you wish to remove, then click Remove or Uninstall.
  4. Wait for the program to be uninstalled, then restart your computer when asked.

Afterwards, we will have to delete a possible corrupted update file.

To delete the corrupted files, do the following:

1.    Open the Trend Micro Diagnostic Toolkit by doing the following:

a.    On your keyboard, press the Windows + R keys to open the Run command.

b.    Type "supporttool.exe" on the Open field, then click OK.

2.    Click (C) Uninstall tab.

3.    Click 2. Delete Now. This will delete the security update files from your computer.

4.    Click Close.

5.    Try updating your Trend Micro Security program again.

Thank you and have a great day!

Trend Micro Home Users Community

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