Constantly crashing my laptop

  • 1
  • Problem
  • Updated 1 week ago
Every time I start playing a game on my laptop, a trend micro pop up comes up and crashes my game and trend micro is completely unresponsive. Forcing me to completely restart my laptop. I have a Dell Inspiron with Windows. But I've never had a problem until now. Seriously questioning switching to a different security system.
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ryan.johnson521

  • 70 Points
  • Pissed off.

Posted 2 weeks ago

  • 1
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Tom Emmelot, Champion

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Hi ryan.johnson521

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

You can put the whole folder in the exception list
Configuring the Exception List of Trend Micro Security software
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1059964.aspx?_ga=1.140400243.1592...
Hope this helps.

Kind regards,
Tom






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TM_X, Official Rep

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Hi ryan.johnson521, 

Ma I know what program are you referring to? We may have to check that on our end. Also, can you please upgrade to the latest version of the program and see if it solves the issue? Here's how: 

Upgrading Trend Micro Security software to the latest version

^X