Console will not open in Windows 10 after Trend updated.

  • 1
  • Question
  • Updated 3 years ago
Windows 10 has just had an update. Tend Micro Maximum Security also updated.

Now when I press the Trend Icon, an image in a disc saying Trend Micro 2016 appears, but no console.

I have tried the compatibility check, but it only asks about Windows 8 and earlier.
Photo of rlaws


  • 70 Points

Posted 3 years ago

  • 1
Photo of woodartisan55

woodartisan55, Champion

  • 8,472 Points 5k badge 2x thumb

If the disc is circling, that would mean that trend is scanning at this time. I've had this happen frequently.

If it is constantly doing that, I have no solution, except perhaps a restart?

P.S. I use win 8.1, so I'm not certain about Win 10. there have been some issues with it though.

Photo of Amir


  • 4,604 Points 4k badge 2x thumb
Hello @rlaws

I suggestion remove Trend Micro 2016 and install Trend Micro 2017 .


Regards ,

Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Hi woodartisan55 and Amir, thank for helping!

Hi rlaws, we recommend you to upgrade to the latest version of Trend Micro Security program, which is compatible with Windows 10. You can download and install Trend Micro Security 2017 for free by following the steps on this support page: Upgrading Trend Micro Maximum Security to the latest version

If the problem persists, please send us a screenshot of the error here, and I'll continue to assist you until the problem resolve.

 Trend Micro Home Users Community