Console will not open in Windows 10 after Trend updated.

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  • Updated 1 year ago
Windows 10 has just had an update. Tend Micro Maximum Security also updated.

Now when I press the Trend Icon, an image in a disc saying Trend Micro 2016 appears, but no console.

I have tried the compatibility check, but it only asks about Windows 8 and earlier.
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Posted 1 year ago

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Photo of woodartisan55


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If the disc is circling, that would mean that trend is scanning at this time. I've had this happen frequently.

If it is constantly doing that, I have no solution, except perhaps a restart?

P.S. I use win 8.1, so I'm not certain about Win 10. there have been some issues with it though.

Photo of Amir


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Hello @rlaws

I suggestion remove Trend Micro 2016 and install Trend Micro 2017 .


Regards ,

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TM_Claudia, Employee

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Hi woodartisan55 and Amir, thank for helping!

Hi rlaws, we recommend you to upgrade to the latest version of Trend Micro Security program, which is compatible with Windows 10. You can download and install Trend Micro Security 2017 for free by following the steps on this support page: Upgrading Trend Micro Maximum Security to the latest version

If the problem persists, please send us a screenshot of the error here, and I'll continue to assist you until the problem resolve.

 Trend Micro Home Users Community