Connection to server not working due to firewall - what to do?!

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  • Updated 3 years ago
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My son would like to play game, but it says: "If you are not connecting to the server, check if you have some antivirus firewall blocking the connection" - what do I have to do to make it work.
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Posted 3 years ago

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TM_L, Official Rep

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Thank you for purchasing Trend Micro Maximum Security! Maximum Security does not have a firewall feature, so the blocking could be due to other factors.

Regarding your situation, let's isolate to make sure the blocking is not due to Maximum Security. Please check if this message is displayed after you temporarily disable Maximum Security. We have a support document that explains how to do this:
Disabling or enabling your Trend Micro Security software

If you're still seeing the message with Maximum Security off, please try to access the game with another browser (e.g. Google Chrome).

If the problem persists, could you provide a bit more detail (e.g. browser version, screen shot of the message), we’ll follow up soon after we receive more info. Thank you!

Trend Micro Home Users Community 

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