Confusion about an "APPLE "popup

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Hi....I am please with the TREND protection. But I do have a question....I keep getting a popup(few times a week) from Apple saying it is somekind of security ?? I took a picture....I NEVER download it despite it's persistence...would like to send you the picture to see if this is a virus or not......
Photo of LeSoir

LeSoir

  • 90 Points 75 badge 2x thumb
  • confused

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @LeSoir, thanks for using our product!

For your question, you're right, we need a screenshot of the popup to confirm what exactly the popup is! 
Please upload images by the camera icon below. Please refer to the following picture.



Once we understand more background, we'll be able to better assist you and recommend solutions. Thanks.

Trend Micro Home Users Community
Photo of LeSoir

LeSoir

  • 90 Points 75 badge 2x thumb
Photo of LeSoir

LeSoir

  • 90 Points 75 badge 2x thumb
 Please let me know what this is.......thanks
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @LeSoir, thank you for getting back to us, and for providing the screenshot as now we have a good understanding of what you're encountering. 

This is not a malware popup. If you have an Apple mobile device (iPhone, iPad, iPod), you probably want some version of iTunes to synchronize your device with your computer, and this popup always tells you what new software is available. 

I'm afraid that this popup is from Apple and our support team does not have information about the updates of Apple Software. We suggest you visit their support page or contact them if you have further questions about Apple Software Update!
Contact Support

Please let us know if you encounter other issues or questions with Trend Micro product in the future. Thank you!

Trend Micro Home Users Community