confused

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  • Updated 2 years ago
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I have new pc still have old laptop want to keep both protected need to download on to new pc but I cant is it because the new pc has still got security protection on it when I bough it runs out soon then can I download your security on to pc
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raydant17

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for asking here. Yor are right, it's not advisable to have more than one security program on your computer since it may result in a conflict and the programs may not work properly. So we suggest removing other protection and use Trend Micro Maximum Security only. You may refer to the link below to remove other protection:
Programs to remove before installing Trend Micro Security

After removing the conflicting software, you can install your Maximum Security to your new PC. Here's a reference doc for the steps: 
Installing Maximum Security 10 (2016) - Please refer to "Download, Install And Activate On Your Secondary Or Other Computer"

Please let us know how it goes.

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. You can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. You can find the premium service phone number in the "Call Premium Support" section in this page

Thanks!

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