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i have widows xp i removed old verson and downloaded 12.0 when i open it it wiil unbundle but then stops .what can i do?
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Posted 2 years ago

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TM_Pat, Employee

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Hello ronniecribb and welcome to the Community!

Thank you for letting us know about this problem that you encountered. Apologies for the inconvenience.

I'm afraid that the latest version of Trend Micro Security which is 12.0 is no longer compatible with Windows XP. Microsoft announced their official end of support for Windows XP back in April 8, 2014.

For more details about this matter, you may refer to the article below:

Trend Micro's official statement for Windows XP's Consumer End of Support (EOS)

The said article also contains the old version of Trend Micro Security that is still compatible with Windows XP.

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community

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