What is the difference between Premium Security and Maximum Security

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Posted 3 years ago

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what is the difference between the Premium Security and the Maximum Security versions of TrendMicro security?
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TM_L, Official Rep

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Thank you for contacting us in our new support community! Maximum Security and Premium Security both have the same security features. The main difference is that Premium Security includes Premium Services delivered by our premium service engineers via 24x7 hotline and remote PC assistance.

For a side-by-side comparison, please see: http://www.trendmicro.com.au/au/home/products/software/index.html 

In addition, 3 tiers of Premium Service is offered in Premium Security:
  1. 24x7 Support -- live phone and remote support for security problems
  2. Silver IT Helpdesk -- #1 + Full support for 1 PC (install MS Office, configure Windows, etc.)
  3. Gold IT Helpdesk -- #1 + Full support for 6 PCs (install MS Office, configure Windows, etc.)
Here's a page that compares offerings of the 3 Premium Services:
Buy Trend Micro Premium Security

Based on what you have in your license now, we see that you have Maximum Security and Premium Service that'll be expiring soon. If you'd like to continue using full features and have access to our Premium Service, we recommend purchasing Trend Micro Premium Security when you renew. The choices you'll have to make is mainly on which subscription plan to go with -- i.e. different combination of Premium Service tier and license period.

Hopefully your question was answered, and please do let me know if you have other questions. Thank you! 

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