Computer does not recognize iPod

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  • Updated 2 years ago
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My computer no longer recognizes my iPod; therefore I can no longer download music from iTunes. One potential issue could be the security software. Is it possible MicroTrend is interfering with the connection from my computer to my iPod?
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johnnsharon

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for contacting us here! Regarding your situation, let's isolate to make sure the blocking is not due to Trend Micro Security. Please check if the problem still persists after you temporarily disable Trend Micro Security. We have a support document that explains how to do this:
Disabling or enabling your Trend Micro Security software

Don't forget to enable your Trend Micro Security after the confirmation. Please let us know how it goes. Thanks!

Trend Micro Home Users Community
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johnnsharon

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Thank you so much for your assistance.  My security is not the problem.  Off to the Apple Store.  :)
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TM_L, Official Rep

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Thanks for your reply! Please feel free to ask questions or report our product issues in the community in the future. Thanks!

Trend Micro Home Users Community

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